Frequently Asked Questions

Booking online is simple and convenient: • Visit our website at www.shelmithline.co.tz or use our mobile app. • Select your travel route (e.g., Mbeya to Moshi), date, and time. • Choose your preferred seat and enter your details (name, phone number, email). • Complete the payment using Tigo Pesa, Airtel Money, or a credit/debit card. • You'll receive a confirmation via email at shelmith123@gmail.com or SMS to your phone.

We operate the following routes daily: • Mbeya to Dodoma • Mbeya to Moshi (departs at 15:00) • Moshi to Mbeya (departs at 15:00) • Mbeya to Arusha (departs at 16:00) • Arusha to Mbeya (departs at 16:00) • Cargo routes include Mbeya, Dodoma, Kondoa, Babati, Arusha, and Moshi.

Our buses are designed for your comfort, featuring: • USB charging systems for your devices. • Luxurious TVs for entertainment. • Refreshments to keep you refreshed. • Full air conditioning for a pleasant journey.

Yes! We offer reliable cargo and parcel transportation along our main routes: Mbeya, Dodoma, Kondoa, Babati, Arusha, and Moshi. To book: • Contact us at 0754404755 or shelmith123@gmail.com. • Provide details of your cargo (weight, dimensions, destination). • Note that cargo is limited to 25 kg per passenger unless pre-approved, and we do not accept perishables, hazardous goods, or illegal items.

• Cancellations by You: Cancel 48+ hours before departure for a full refund (minus a TSh 250 processing fee). Within 48 hours, no refunds apply. • Cancellations by Us: If we cancel (e.g., due to mechanical issues), you can choose a full refund or reschedule at no cost. • No-Show: Missing your bus without canceling forfeits your fare.

We accept: • Mobile payments via Tigo Pesa or Airtel Money. • Credit/debit cards. • Cash payments at our terminals in Mbeya.

Yes, for safety reasons: • No weapons, drugs, or flammable materials are allowed. • Smoking, alcohol consumption, and loud music are prohibited on board. • Cargo must not include perishables, hazardous goods, or illegal items.

We're not responsible for lost or stolen belongings, but we'll do our best to help: • Contact us at 0754404755 or shelmith123@gmail.com within 24 hours. • Provide details of the item and your trip (route, date, time). • Check with our Mbeya office or main office in Njombe (P.O. Box 54).

We're here to assist: • Phone: 0754404755 • Email: shelmith123@gmail.com • Office: Mbeya • Main Office: P.O. Box 54, Njombe

Yes, we occasionally offer promotional discounts, especially during festive seasons. Follow us on social media for updates: • Instagram: [Link to be added] • Facebook: [Link to be added] • Twitter: [Link to be added] • TikTok: [Link to be added]

Safety is our priority: • Our drivers and bus hostesses are professionally trained. • We maintain our fleet to the highest standards with regular checks. • Buses are equipped with safety features, and we adhere to strict Tanzanian transport regulations.

Yes, you can modify your booking (e.g., date, seat) up to 24 hours before departure: • Contact us at 0754404755 or shelmith123@gmail.com. • A TSh 500 fee applies, and changes are subject to availability.