Privacy Policy
We value your privacy and are committed to protecting your personal information
____ PRIVACY POLICY ____
Privacy Policy
At Shelmith Line, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you interact with our website (www.shelmithline.co.tz), mobile app, or bus transportation services. By using our services, you consent to the practices described below.
1. Information We Collect
We collect information to provide reliable transportation services and improve your experience:
Personal Information:
- Full name (for bookings and account creation)
- Email address (for confirmations and updates)
- Phone number (for SMS notifications and support)
- Payment details (e.g., Tigo Pesa, Airtel Money, or credit/debit card info)
- Travel preferences (e.g., seat selection, frequent routes like Mbeya to Moshi)
Usage Data:
- Pages visited on our website or app
- Booking history and search queries (e.g., Mbeya to Arusha routes)
- Time spent on our platforms
Device Information:
- IP address
- Browser type (e.g., Chrome, Safari)
- Device type and operating system (e.g., Android, iOS)
Location Data:
- GPS data (if enabled) to locate nearby bus terminals or track your trip
2. How We Use Your Information
Your data helps us deliver seamless travel and enhance our services:
- Process Bookings: Confirm tickets, process payments, and issue e-tickets via email or SMS.
- Improve Services: Analyze travel patterns (e.g., popular routes) to optimize schedules.
- Communicate: Send booking confirmations, departure reminders, or promotional offers (e.g., discounts during festive seasons).
- Ensure Security: Verify identities and prevent fraudulent bookings.
- Legal Compliance: Meet requirements from Tanzanian transport authorities or tax regulators (e.g., Tanzania Revenue Authority).
3. How We Share Your Information
We don't sell your data. We may share it with:
- Service Providers: Payment processors (e.g., Tigo Pesa, Visa), IT support, or analytics firms.
- Partners: Bus terminal operators or affiliate travel companies for coordinated services.
- Authorities: When required by law (e.g., Tanzania Revenue Authority) or to ensure passenger safety.
4. Data Security
We prioritize your data's safety with:
- Encryption for payment details and personal info.
- Regular security checks on our booking systems.
- Access controls limiting staff exposure to your data.
While we strive to protect you, no system is foolproof. Please safeguard your account with a strong password and avoid sharing sensitive details over unsecured networks.
5. Your Rights and Choices
You have rights over your data:
- Access: Request your stored information.
- Correct: Update outdated details (e.g., new phone number).
- Delete: Ask us to erase your data, except where legally required to retain it (e.g., tax records).
- Opt-Out: Unsubscribe from marketing messages via a link in emails or by texting "STOP" to 0754404755.
Contact us at privacy@shelmithline.co.tz to exercise these rights.
6. Cookies and Tracking
We use cookies to:
- Remember your login and preferences (e.g., preferred language).
- Track website usage for improvements.
- Offer tailored ads (e.g., travel deals to Dodoma).
Manage cookie settings in your browser; disabling them may affect booking functionality.
7. Third-Party Links
Our platforms may link to partners (e.g., payment gateways). We're not responsible for their privacy policies—review them before proceeding.
8. Children's Privacy
Our services are for users 13 and older. We don't knowingly collect data from younger children and will delete it if discovered.
9. International Data Transfers
As we operate solely within Tanzania, your data is processed domestically. Should future services extend beyond Tanzania, we will ensure it's protected per global standards.
10. Changes to This Policy
We may revise this policy as needed. Updates will be posted here, with the "Last Updated" date changed. Check back regularly.
11. Contact Us
Reach out with questions:
